From Help Net Security:
Combating insider threats in the contact center
Advances in security technology are making many payment channels safer than ever for consumers, however, they are also forcing professional fraudsters to concentrate on an ever-diminishing number of more vulnerable targets. One of these is the traditional contact centre, where the huge volume of daily Card Not Present (CNP) transactions being processed, combined with often lax physical security measures, is making them an increasingly attractive target for criminal gangs.
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